Returns
Return your online store order
You can return your online order within 30 days after receiving your order. Returned products must be unused, undamaged and in their original condition.
We do not offer exchanges. If you need a different size, please return your product and place a new order for the desired size.
EU customers
Returning an online store order from within the European Union? Register your return through our online return portal.
Order numbers always look like QD-12345.Non-EU customers
Returning an online store order from outside the European Union? Download the return form and add it to your package.
Order numbers always look like QD-12345.Festival Store
Ordered through the Defqon.1 Festival Store or Defqon.1 Click & Collect? Use the dedicated Festival Store return portal.
Festival Store order numbers always look like DQ26-12345-CC.Return costs
European customers
The return portal will show all available return shipping methods, including the return costs.
Non-EU customers
For Non-EU returns, please check the current shipping price with your local delivery service.
Refunds
All returned orders are processed and refunded within 14 days after receiving the package at our warehouse. The value of the returned product(s) will be refunded to the payment method used during checkout.
Did you order using Klarna? The return value will be deducted from the Klarna invoice of this order. We also advise you to register the return in your Klarna account, so the payment can be paused until your return has been processed.
Warranty
If your item is faulty, please register your request through the correct return option above. Fill in your order number, select the faulty item and choose the correct return reason, so our team can review your request.
Additional return information
Hygiene products such as underwear, earrings and socks cannot be returned. Products such as CDs cannot be returned once the plastic wrapping has been removed.