- All products are added to your cart.
- You can return your order within the trial period of 15 days. The trial period starts on the day you received the order.
- All products are still in the original packaging / sealing and are unworn, undamaged, clean, and unused.
- It is only possible to return products for a refund. Need a different size? Return your purchase and order the right size in the webshop.
DEFQON EVENT RETURNS
Click here to return your purchase during Defqon.1
How do you return your online order?
Click here to enter the return portal.
Costs for returning
In the return portal you can find the optional shipping methods with the costs involved. Click here
Where to drop off your return package?
Follow the instructions of your chosen shipping method.
How do I know if you have received my return?
You can follow your shipment via the track & trace link. You will receive an email whenever there is a status update during the handling process. It can take up to 14 days before the return process is completed.
How fast will I be refunded after returning?
We will refund you immediately after your return shipment has been approved. It can take up to 14 days for the whole return and refund process to be completed. How fast the money will be on your bank account depends on your payment method:
iDEAL: within 3 working days
Credit card: within 10 working days
Paypal: within 6-10 business days