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Returns

Return conditions
  1. You can return your order within the trial period of 15 days. The trial period starts on the day you received the order.
  2. The article is in the original packaging.
  3. All products are still in the original packaging / sealing and are unworn, undamaged, clean, and unused. Products which don't meet the above conditions can be declined at our discretion. We will send back the returned item after the customer payed the shipping costs for which we will send a payment link per email.
How do you return your order?
NOTE: without return form we can't process your return which will result in a delay
 
Order placed with account
  1. Log in to your account
  2. Click on my orders
  3. View the order you want to return
  4. Click on return and choose the reasons why you want to return your order and what action needs to be taken. Enter any other information or for which you want to exchange the product and click on return.
  5. Download the return form here.
  6. Print out the return form and send it together with your product to:
Merchandise
Q-dance retour
Ronde tocht 11 
1507 CC Zaandam
The Netherlands
 
Order placed without account
Download the return form here. Complete the form and e-mail it to [email protected] Use as subject: return + (order number). Print out the form and add it to your return order. Send your package to:
Merchandise
Q-dance retour
Ronde tocht 11 
1507 CC Zaandam
The Netherlands
Costs for returning
The costs for the return are for your own account. This depends on the weight and size of your return shipment.
 
The return address
Merchandise
Q-dance retour
Ronde tocht 11 
1507 CC Zaandam
The Netherlands
 
Where can you deliver your package for return?
You can deliver your package at your local post office
 
How do I know if you have received my return?
Orders placed with account
In your account you can view the status of your return shipments. As soon as the status changes, you will automatically receive a message.
Order placed without account
As soon as the return shipment is handled you will automatically be informed of the status of your return shipment by e-mail.
 
How fast will I be refunded after returning?
We will refund you immediately after your return shipment has been approved. We have processed most of the returns within 10 working days after receipt. How fast the money will be on your bank account depends on your payment method:
 
iDEAL: within 3 working days
Credit card: within 10 working days
Paypal: within 6-10 business days
 

Due to the holiday season shipments can take a few days longer