Return policy

Merchandise Q-dance return
Casablancaweg 12-D14 
1047 HP Amsterdam
The Netherlands

 

As the parcel remains your responsibility until it arrives back with us, ensure that you get proof of postage in case you need to contact us about your return. If you do reach out, always provide us with your order number to make our life a little easier.

Even though we expect our products to be perfect, it can happen an item has a production defect.

 

 

We get it, sometimes something just doesn't work for you and you want your money back. Don't worry, as long as an item is still in its original packaging and perfect condition, we accept returns within 30 days from the day you received your order.

If you return an item requesting a refund within 30 days of receiving it, we'll process a refund for the product price by way of the original payment method. If you return you complete order, the original shipping cost will also be refunded.

Faulty returns within Europe
Visit the return portal here

 

Direct the package to the address below and add a filled in return form to the package for easiest processing

 

Merchandise Q-dance return
Casablancaweg 12-D14 
1047 HP Amsterdam
The Netherlands

 

Download the return form here.

 

Refund
We aim to refund you within 14 days (2 weeks) of receiving the returned item at our warehouse.

If you request a refund for an item during the above time frame but you can't return it to us for some reason, please get in touch - but any refund will be at our discretion.

After that?

We don't accept returns for unwanted items after the relevant returns period above. If you try to make a return, we may have to send it back to your default delivery address and ask you to cover the delivery costs.

 

Some items can't be returned, like earrings or items where a hygiene strip or seal has been removed (e.g., socks and underwear). Please check product descriptions before you order.

Of course, it's fine to try an item on like you would in a shop, but please don't actually wear it. If an item is returned to us damaged, worn or in an unsuitable condition, we won't be able to give you a refund and we may have to send it back to you (and ask you to cover the delivery costs). All items are inspected on return.

All returned items should be sent in their original condition and packaging where possible, including tags.

Responsibility

Returned items are your responsibility until they reach us, so make sure they're packed up properly and can't get damaged on the way!

We're not responsible for any items that are returned to us by mistake (it happens!). If we're able to locate the items (it's not always possible) and you'd like these returned to you, we may ask you to cover the delivery cost.

 

If we notice an unusual pattern of returns activity that doesn't sit right: e.g. we suspect someone is actually wearing their purchases and then returning them or ordering and returning loads - way, waaay more than even the most loyal Q-dance customer would order - then we might have to deactivate the account and any associated accounts. If this happens to you and you think we've made a mistake, please get in touch with Customer Care and we'll be happy to discuss it with you.

Products offered on our website are strictly for personal only use and not meant to be resold.

 
Want to exchange an item?

If you need to exchange a certain item, you can simply return the item within 30 days from receiving your order following the steps on the return page. You may place a new order for the desired product/size while we will refund you for the original purchase via the default payment method. This generally takes up to 14 days (2 weeks) to be processed from the day we receive your return parcel.

 

From our experience it does happen every now and then that the delivery company experiences a delay in returning your parcel to our warehouse. In that case it’s advised to first reach out directly to them and ask for an update, rather than asking us. Since you are the sending party for a return parcel, we can’t look into the specific details of this delivery.

 

If you purchased merchandise at any of our events the rules below will apply:

 

- Same Day returns. You can only return a purchase in it’s original packaging at the event of purchase.

- Returns can be done within 1 hour of your initial purchase time.

 

For any other questions that we can help you with, please fill in the contact form on the website and provide us your order number for fast assistance. Generally, we respond to queries within 2 business days.