100% refund guarantee

15 days return policy

EU | Free shipping above €75,- / outside EU | free shipping above €100,-

Order now and pay afterwards with Klarna Afterpay


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Order & return
Can I also pick up my order?
No, unfortunately this is not possible.
How can I track my package?
Here you can track your package with the track & trace code that you received in your e-mail confirmation mail.
I received the wrong product, what now?
If you have received the wrong package, please contact our customer service by sending an email to: merchandise@q-dance.com.
How can I exchange and / or return a product?
Return shipments can be sent to:
O.v.v. Q-dance retour + track & trace nummer
Ronde tocht 11 
1507 CC Zaandam
The Netherlands
What is the return term?
14 days after receipt of the order.
What are the return conditions?
All products are still in the original packaging / sealing and are unworn, undamaged, clean, and unused. 
How long does it take for my return to be handled?
We will refund you immediately after we have handled your return shipment. Most returns are processed within 5 working days after receipt. How quickly the outstanding amount is refunded depends on the payment method:
iDEAL: within 3 working days
Credit card: within 10 working days
Paypal: within 6-10 business days
What are the delivery costs?
Click here to see the delivery costs per country.
Orders with an order value from € 75 are shipped free of charge with DHL Parcel to: the Netherlands, Belgium, Germany, France, Austria, Finland, England, Ireland, Luxembourg, Portugal and Spain. Note: Shipping costs must be paid for DHL Express.

The countries in which DHL Parcel is not offered a minimum order value from €100 is required to send via DHL Express for free.

Which countries do you supply?
Click here to see the list of countries we send to.
How is my order shipped?
All our orders are shipped via with DHL.
I never received my package, what now?
If you have not received your package, please contact our customer service by sending an email to: merchandise@q-dance.com.
What are the delivery times?
Click here to see the delivery times per country.
Come out of stock products back in stock?
That’s different per product. Some products come back in the store, and some not.
The product disappeared when ordering, how is this possible?
Sometimes it happens that the product is sold out before you have settled it. Then the product disappears from your shopping basket and from the webshop.
What are the payment methods?
You can pay for orders by means of the following:
Credit card (Visa and MasterCard).
SOFORT Banking
Klarna after pay
Can I also pay afterwards?
No, unfortunately this is not possible.

NewPay securely afterwards with