Payment methods at the merchandise section of our website.
You can pay for your orders in the Q-dance merchandise store in any of the following ways:
- Through credit card (Visa and MasterCard). You can safely enter your credit card details through our secured SSL procedure. Together with your credit card company, we see to it the payment is settled correctly.
- Through iDEAL. This payment method allows you to make the payment through your own bank as part of the ordering process. You pay in your own familiar internet payment environment based on the specific security methods of your own bank. You can use iDEAL directly, without having to register for it, if you use internet banking.
- Through Paypal.
What is MasterCard SecureCode and Verified by Visa?
Through MasterCard SecureCode and Verified by Visa, the rightful owner of the credit card is identified. This digital signature protects against the theft of your credit card number, because before payment you first confirm your identity. Unfortunately, not every card holder participates in MasterCard SecureCode and Verified by Visa. The number is growing fast, however, especially because MasterCard and Visa are making participation obligatory in a growing number of countries.
How does it work?
Your card has not been activated for MasterCard SecureCode and Verified by Visa on a standard basis, you have to first see to this yourself. After activation, you will always be asked for your digital signature whenever you pay by credit card. This code is then immediately checked by your own bank. The digital signature comes in a variety of forms. Which type applies to you depends on your credit card provider. The digital signature may be a password of your own choosing, or a PIN number provided by your bank, or one generated through a Digipas or Random Reader.
You will receive a shipping manifest with your order. You will already have received the actual invoice after placing your order.
Delivery time of articles
Products listed in the webshop are delivered within the below working days per country:
Asutria = 5 working
Belgium = 5 working days
Germany = 5 working days
Eastern Europe = 7 working days
European Nordics = 6 working days
South Europe = 7 working days
Switzerland = 6 working days
Asia & Australia = 20 working days
Africa = 20 working days
USA & Canada = 20 working days
All other non European countries = 11 till 20 working days
Shipping your order
Our shipments are handled by TNT Post and TNT Post Parcel Service. Orders are sent in parcels if they do not fit through the letterbox. TNT Post is most effective when delivering to a home address.
If you have received the shipping confirmation, but have not yet received the order, it is best to wait a couple of working days. In exceptional cases, TNT Post may take several days rather than 24 hours to deliver an order. Still havenâ€™t received your order 3 working days after receiving the shipping confirmation? Then please contact our customer service desk. Please state the order number in your e-mail or keep it to hand when filling in the contact form so we can help you as quickly as possible.
Tracking your order
We will send you a shipping confirmation of your order. Our shipments are handled by TNT Post and TNT Post Parcel Service. If the order is too large to fit through the letterbox, it is sent via TNT Parcel Service. You will then find a 3S number in the shipping confirmation of your order. You can use this number to track the progress of your parcel at the TNT Post website (www.tracktrace.com). Parcels are generally delivered at a different time of day to regular post.
After clicking the 3S number you may get the following message: 'No shipments found for this combination' (by combination it means the combination of the 3S number and the postcode to which the order is to be delivered). This message may mean that TNT Post has not yet processed the 3S number. In that case, check the following working day to see the status of your order. If the same message keeps appearing three days after your order was shipped, and you still have not received your order, please contact our customer service desk at http://store.q-dance.com/en/helpdesk/.
The shipping costs are calculated based on your order. The shipping costs for a given shipping address may vary depending on the size and weight of the order.
You can return the articles you bought from us under certain conditions. You cannot return tickets, downloads or CDs/DVDs if the cases are not (or no longer) sealed. You can send your returns to our PO box:
Att: Q-dance E-commerce
With the order number (example: S00001 / 71456)
1380 AC Weesp
When we have received your return shipment, your payment will be transferred back into your account as soon as posible (within 14 days).
If the item does not fit, you must return the item within 14 days and place your order again.
Please note: If you return an article outside the set conditions or without stating a reason, this does not cancel your obligation to pay for the article, and we may decide not to process your future orders. When in doubt, please contact the Q-dance Customer Service Desk.
Received the wrong article?
Please always check whether the article you receive is the one you ordered. If you should have accidentally received a different article, you can return it within 14 days of receipt. To help us find out how you received the wrong article, it is important that you indicate the reason for the return on the reverse of the shipping manifest.
CD or DVD case
If you receive a broken case with an article you ordered from us, but the article itself is not damaged, you need not return the article. If you immediately contact the Customer Service Desk by e-mail, we will send you a new case free of charge. Please clearly state the article in question and the type of case that was damaged. We cannot send you another copy of the booklet; you will receive an empty case.
When you return an article, you do not automatically receive a replacement copy. In the case of a CD, DVD or Q-dance Merchandise, the paid amount will be transferred back into your account as soon as we have received your return. You can then place another order if you would like a new copy.
Manufacturer's warranties apply to all articles in our assortment. This means you are entitled to the standard warranty conditions as determined by the manufacturer of the article. If you have any questions, or would like to claim the warranty, please contact the Q-dance Customer Service Desk.
CD, DVD or Q-dance Merchandise
If you receive a CD, DVD or Q-dance Merchandise in damaged condition, you can return it within 7 days of receipt. Please make sure to include the original invoice/shipping manifest. Please state the reason for the return on the reverse of the invoice/shipping manifest and send the article to:
Att: Q-dance E-commerce
O.v.v. het ordernummer (voorbeeld: S00001 / 71456)
1380 AC Weesp